Welcome to Embroidery Digitizing Services USA. These Terms and Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our services.
Services
We provide professional embroidery digitizing services, including the conversion of artwork and designs into embroidery-ready digital files. All services are provided based on the specifications submitted by the customer.
Orders & Project Requirements
Customers are responsible for:
- Providing accurate design files and instructions
- Confirming design details before final submission
- Reviewing proofs or previews (if provided)
We are not responsible for issues resulting from incomplete or incorrect information supplied by the customer.
Turnaround Time
Turnaround times are estimates and may vary depending on design complexity, order volume, or unforeseen circumstances. While we strive to meet all stated timelines, we do not guarantee delivery times unless explicitly agreed upon in writing.
Revisions
Reasonable revisions may be provided based on the original order requirements. Revision requests must be submitted within a reasonable timeframe after delivery. Additional revisions beyond the original scope may incur extra charges.
Payments & Pricing
- All prices are listed in U.S. dollars unless stated otherwise
- Payment terms will be communicated at the time of order
- Services may require full or partial payment before work begins
We reserve the right to update pricing at any time without prior notice.
Refunds
Due to the custom nature of embroidery digitizing services, refunds are generally not provided once work has begun. However, we may review refund requests on a case-by-case basis at our discretion.
Intellectual Property
- Customers retain ownership of their original artwork
- Upon full payment, customers are granted the right to use the digitized files for their intended purposes
- We reserve the right to display completed work in our portfolio unless otherwise requested by the customer
Website Use
You agree not to:
- Use our website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Disrupt or interfere with website functionality
We reserve the right to restrict or terminate access to our website if these terms are violated.
Limitation of Liability
Embroidery Digitizing Services USA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability, if any, shall not exceed the amount paid for the specific service.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will become effective upon posting on this page.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States and the State of Texas, without regard to conflict of law principles.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Embroidery Digitizing Services USA
📍 3025 La Branch St, Houston, TX 77004, USA
📞 740-873-1641
📧 [email protected]
🕒 Monday-Friday: 8:30 AM – 5:30 PM (Local Time)